Maintenance & Repair

The MiTech Repair Center provides walk-in software and hardware repair for personally-owned computers as well as dispatch services for university-owned hardware repair.

Loaner computers1 are only available for students with Miami Notebooks2. We now accept cash, credit, payroll deduction, as well as MULAA.

Repair turnaround times average 3-5 business days3 though, turnaround time can vary depending on time of the semester. Especially busy times are the beginning or end of a semester as well as immediately prior to and following holiday weekends/breaks.

To request repair services:

  • Submit a ticket online at http://MiamiOH.edu/ithelp
  • Contact the IT Services Support Desk at 513-529-7900 or ithelp@MiamiOH.edu
  • Stop by the MiTech Center located in the lower level of the Miami University Bookstore in the Shriver Center

Important: Please note, you are responsible for data backup before obtaining repair services.

Computer Repair Services

 Customer Type
  Miami Notebook Non-Miami Notebook
In Warranty Hardware Repair
Free
Free (Apple Only)
Rates apply for others 
Loaner Computer
Free
Not Available
 
Hardware Services
In Warranty Hardware Repair
In warranty Miami Notebooks or Apple computers (Apple does not cover accidental damage, please see their website for more information on what accidental damage includes) Covered under warranty N/A
Out of Warranty Hardware Repair  
Hardware Diagnostics$30$30
Upgrade Repair$30 per hour + parts$40 per hour + parts
Hard Drive Replacement (out of warranty only. Client must provide new drive.)$60 (free data backup if possible)$60 replacement only
-OR-
 $120  with full data backup if possible (Client must provide OS)
 
Software Services
15 minute consultation
Free
Free
Network Device Configuration
Free
Free
Re-image with <50 GB of data recovery
Free
N/A
Virus/malware removal
$75
$150
Security and Performance Checkup/Diagnostics
$45
$90
Data backup to external device (Client must provide device, available in Bookstore)$60$60
Time Machine backup (Apple only)$30$60
 
Software Installation and Upgrades
OS Reinstallation (Valid Media Required)
Free (includes full data backup)
 
$60 reinstall only
-OR-
$120 with full data backup
(Client must provide OS)
OS Upgrades (Valid Media Required)
$30
$60
Software Installation and Upgrades (Valid Media Required)
$30
$45
Windows Virtualization (Valid Media Required)
$60
$120
Apple Archive and install$60$120
Cisco VPN
Free
Free
Data Backup and Restore4

Backup of your data is ultimately your responsibility. As a convenience add-on to other service, we will backup data on your behalf. Basic backup is for documents only. Full backup includes photos, music, video, etc.
Basic Backup and Restore
$30
$45
Full Backup and Restore
$60
$90
   
Other  
Biohazard fee (applies if biohazardous material found in computer)$35$35

Availability of a loaner computer is not guaranteed. In rare instances, loaner demand may exceed the supply. To help avoid this situation, please consider having your laptop serviced at the time that the problem occurs; do not wait until the beginning or end of the semester, as this introduces a longer wait for repairs and, in some cases, a loaner may not readily be available.

2 Please see following site for more information regarding Miami Notebooks: MiamiOH.edu/MiamiNotebook

3 Dependent upon availability of parts and volume of repair activity; does not include weekends.

4 We make no guarantees that damaged, corrupted, or infected data is recoverable.

*Warranty repair services are offered for Apple, Dell, and HP.

*Out-of-warranty repair service is performed on a best-effort basis. A $50 service charge is applied to a designated departmental account per incident in addition to any materials or shipping costs.

Service Details

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