Maintenance & Repair

The IT Service Center provides walk-in software and hardware repair for personally-owned computers as well as dispatch services for university-owned hardware repair.

Loaner computers1 are only available for students with Miami Notebooks2. All services will be billed directly to the client's MU bursar account.

Repair turnaround times average 3-5 business days3 though, turnaround time can vary depending on time of the semester. Especially busy times are the beginning or end of a semester as well as immediately prior to and following holiday weekends/breaks.

To request repair services,

Important: Please note, you are responsible for data backup before obtaining repair services.

Personally-Owned Computer Repair Services

  Miami Notebook Non-Miami Notebook
 
Cost 
Cost 
In Warranty Hardware Repair
Free
Apple Only
Loaner Computer
Free
Not Available
 
Software Services
Cost 
Cost 
15 minute consultation
Free
Free
Network Device Configuration
Free
Free
Re-image with <50 GB of data recovery
Free
Not Available
Virus/malware removal
$75
$150
Security and Performance Checkup
$45
$90
Data backup to external device (Client must provide device)$60$60
Time Machine backup$30$60
 
Software Installation and Upgrades
Cost 
Cost 
OS Reinstallation (Media Required)
Free (includes full data backup)
 
$60 or
$120 with full data backup
(Client must provide OS)
OS Upgrades (Media Required)
$30
$60
Office (Media Required)
$15
$30
Windows Virtualization (Media Required)
$30
$60
Apple Archive and install$60$120
Cisco Clean Access
Free
Free
Cisco VPN
Free
Free
Other (Per Title)
$15
$30
 
In warranty Miami Notebooks or Apple computers (Apple does not cover accidental damage) Covered under warranty Not available
Out of Warranty Hardware RepairCostCost
Quote (waived, if repair approved within 7 days)
$30
Not Available
Quick
$15 +parts
Not Available
Intermediate
$60 +parts
Not Available
Advanced
$120 +parts
Not Available
Hard Drive Replacement (out of warranty only, client must provide new drive)$60 (free data backup if possible)

$60

$120 with full data backup if possible

(Client must provide OS)

 
Data Backup and Restore 4
Cost 
Cost 
Backup of your data is ultimately your responsibility. As a convenience add-on to other service, we will backup data on your behalf. Basic backup is for documents only. Full backup includes pictures, music, videos, etc.
Basic Backup and Restore
$30
$30
Full Backup and Restore
$60
$60

Availability of a loaner computer is not guaranteed. In rare instances, loaner demand may exceed the supply. To help avoid this situation, please consider having your laptop serviced at the time that the problem occurs; do not wait until the beginning or end of the semester, as this introduces a longer wait for repairs and, in some cases, a loaner may not be immediately available.

Miami Notebook services are offered to registered computers of the Miami Notebook program. If the computer has not been registered, but was purchased from the University Bookstore as part of the Miami Notebook program, a sales receipt must be presented for assistance with registering the computer with the Miami Notebook program.

3 Dependent upon availability of parts and volume of repair activity; does not include weekends

4 We make no guarantees that damaged, corrupted, or infected data is recoverable.

Institutional Computer Repair Services

  • Warranty repair services are offered for Apple, Dell, and HP.
  • Out-of-warranty repair service is performed on a best-effort basis.
    • A $50 service charge is applied to a designated departmental account per incident in addition to any materials or shipping costs.
Service Details

© Miami University | 501 East High Street | Oxford, Ohio 45056 | 513-529-1809
Equal opportunity in education and employment | Trouble viewing this page? accessibility@muohio.edu
Privacy Statement | Miami University is a smoke-free environment.