On occasion, normal channels of service or support can't satisfactorily resolve a situation, and an "ombudsperson" is needed to take the problem in hand. The client advocate clears roadblocks and explores potential solutions to problems or issues that seem bogged-down.
The Senior Director of Communications and Relationship Management serves as the Client Advocate and also acts as an information-gathering resource for the Senior Management of IT Services, providing user input for decision-making. The office is involved, as well, in communicating to the university community regarding projects and activities originating in IT Services.
Most questions or problems can be resolved through contact with the Support Desk (513.529.7900) in the IT Service Center, 317 Hughes Hall, west wing (email@example.com). Answers to many issues also can be researched in the IT Help Knowledge Base (http://ithelp.muohio.edu). If efforts to resolve a particular problem or issue have not been successful using these channels, please feel free to contact the IT Client Advocate at firstname.lastname@example.org.