The problem

A major security vulnerability named the Heartbleed Bug was disclosed Monday night. This bug allows nefarious individuals to steal the private keys protecting information on websites using SSL security (sites that begin with https). Once the attacker has the private key for a website, the bug can scrape a server's memory, where sensitive user data is stored including usernames, passwords, and credit card numbers.

Several Miami students and staff members have reported receiving an email that appears to be from the Miami "ITS-Support Center" and asks recipients to reply with their user name, password, and date of birth. Please be aware that this message is a hoax and a phishing scam. IT Services will never ask for your password, social security number, bank account number, or other sensitive personal information via email

MyCard will experience a brief service disruption on Tuesday morning, April 1st at 3:00 am to move its location on the Miami network. The outage is not expected to last more than 10 minutes.

After 12 years, Microsoft support for Windows XP will end on April 8, 2014. Microsoft will also no longer provide security updates or technical support for the Windows XP operating system. IT Services has been working with local Technical Support personnel since summer 2013 to support the move away from Windows XP, and to help faculty/staff to upgrade.

IT Services will be upgrading the Qualtrics survey tool on Wednesday, March 26. An outage will occur from 10:00 am to approximately 5:00 pm. The outage will only affect survey owners from creating new surveys or updating existing surveys. It will not affect users from taking surveys that have already been initiated.

Niihka will experience a 30 minute service outage tonight between 12:00 and 12:30 am. The outage is required to restore the Turnitin service. Please be sure to log off Niihka prior to midnight tonight, as any unsaved changes will be lost without warning.

An upgrade to the Miami VoIP telephone system is scheduled for Friday, March 21. The upgrade will cause short (15 minute) rolling outages of the system beginning at 6:00 pm, and lasting until midnight.

During the outage all phones on the Oxford, Hamilton, Middletown and VOA campuses will go off-line, load new firmware and come back online causing the brief service disruption.

IT Services will be changing the login interface for BannerWeb to take advantage of the Central Authentication Service (CAS) beginning at 9:00 pm on Monday, March 17. No service disruption to BannerWeb, or any other CAS services is expected.

Later this spring Miami will be introducing Two-Factor Authentication (also known as Two-Step Verification or Multi-Factor Authentication), to several important Miami services.

For information about the implementation of Two-Factor Authentication at Miami, including FAQs and a promotional video, please visit

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