Growing from the work of the Strategic Priorities Task Force and the subsequent Strategic Assessment of Support Services, the Support Services Implementation Project (SSIP) includes efforts in Finance and Business Services and IT Services.  These University-wide initiatives are expected to generate solutions that are sustainable, both in terms of their impact on the budget and in terms of providing the right services and tools to meet Miami’s mission.

The University has engaged Accenture to provide consultants with expertise in higher education to lead the information technology initiatives. By using these consultants, the initiatives will move quickly, building on the knowledge that Accenture brings from similar engagements.

The IT Rationalization and Service Transformation Project is designed to drive sustainable IT cost savings and service improvements through changes to policy, process, organization and tools. The University’s target is to achieve $3.7 million or more in annual savings. To reach this goal, four separate efforts have been identified:

  1. Portfolio and Architecture Governance: Implement portfolio governance to help improve decision making process for investing in discretionary projects and implement solution architecture governance to help improve the alignment of technology.
  2. Data Center Consolidation: Reduce the distributed infrastructure footprint through the virtualization and migration of distributed server and related storage infrastructure to IT Services (ITS) data center to help reduce the infrastructure and IT operations costs.
  3. Application Rationalization: Reduce the number of supported IT applications to help decrease cost of managing the application portfolio.
  4. IT Support Organization and Process Design: Transform the support model to help strike the right balance between efficiency and cost-effectiveness and align this support model to the rationalized IT services.

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