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Global Assistance Program

GAP Response Team

The GAP Team is a group of university professionals working collaboratively to respond in any traveling faculty or student crisis and manage the follow-up needs.

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GAP Campus Collaborators

GAP Campus Collaborators support travel program efforts in their academic or support areas.

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GAP Providers

Miami University has contracted with providers who offer faculty, staff and students varying levels of coverage for health, safety and security abroad.

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See Also

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Study Abroad Programs

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Passport Acceptance

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Human Resources

 

Contact:

Cheryl D. Young

GAP Coordinator
Travel Health,
Safety & Security

127 McGuffey Hall
Office: 513.529.8607
Mobile: 513.461.2264

   

Miami PenantFaculty & Staff

 

Faculty and staff travel abroad on behalf of the university for a variety of reasons… research, professional development, conferences meetings, to name a few. The Miami University Global Assistance Program has advice, resources, and coverage to support you in your travel abroad.

 

 

  • HTH
  • ISOS
  • Chartis Worldrisk Travel Assist
  • Preparation
  • Optional Coverage
  • Managing Emergencies
  • Resources

HTH Worldwide

 

In short, HTH Worldwide is supplemental health insurance that allows you to access HTH case management, referrals, and get health care services abroad, from contracted providers, at no cost at the time of service. (Using non-network providers will require payment at the time of service, with reimbursement following claim filing.) With HTH Worldwide insurance, you can pursue your professional goals secure in the knowledge that you can access quality medical care when and where you need it. The Miami University HTH Worldwide global health care plan is comprehensive, competitively priced, and comes with vitally important information and medical assistance services.

 

Faculty and staff traveling on behalf of the university can choose to purchase this health insurance which supplements other coverage, including the Miami University coverage provided by Humana.

 

The weekly cost of coverage for travel between September 1, 2012 and August 31, 2013:

Age Group

Participant

Spouse

One Child

Two or more children

Up to 49

$14.10

$51.90

$20.40

$39.30

50-64

$51.90

$152.90

$20.40

$39.30

64 and up

$102.30

$303.90

 

 

 

 

How do I enroll in HTH Coverage?
To buy or enroll, visit: http://www.hthstudents.com

Miami University Access Code: CNX-4745
Use the Miami University access code for the contracted rate.

What if I have questions about the coverage?
Miami University HTH Coverage Brochure (.pdf)

Questions about HTH coverage may be directed to:

Global Assistance Program
MU-GAP@MiamiOH.edu
513-529-8600

HTH Worldwide
studentinfo@hthworldwide.com
888-243-2358 or 610-254-8769

Disaster Evacuation Services Brochure (.pdf)

 

How can HTH help me prepare for going abroad?
The HTH website has a number of resources for preparing to travel abroad. Visit hthstudents.comwhere you will find:

  • Travel Safety Global Health Tour video along with other short, informative videos. (Also found on YouTube, search “HTH”).
  • mPassport – mobile health and safety app that you can put on your smart phone to provide easy access to information about doctors, hospitals, pharmacies and medications, as well as news alerts, specific to your travel location. (You can also find the apps by searching for HTH or mPassport at the App Store.)
  • Doctors, Hospitals and Pharmacies – search your destination for medical care.
  • Health and Safety – City health and safety profiles.
  • Translation Guides – Drug, medical terms, and medical phrases.
  • Featured Articles – Travel health and special needs.

 

How do I access HTH while I am abroad?
If you have a health issue, injury, or need to seek medical advice, call HTH, collect, 24/7/365, and a medical professional will assist you. HTH will help locate a doctor, dentist, or other medical professional and provide medical advice. Do not delay in calling, even if you cannot locate your policy number, HTH can help you. If it is an emergency, get to a medical facility and then contact HTH Worldwide.

 

Contact the HTH Worldwide international medical community where you will be connected to English speaking medical and healthcare professional by calling 610-254-8769 or e-mail to assist@hthworldwide.com.

 

 

ISOS

 

International SOS MU Membership Number: 11BCAS000010
Miami University recognizes our duty in safeguarding the health and safety of our faculty and staff traveling on behalf of the university. Miami University has partnered with International SOS, the world’s leader in international healthcare, medical assistance, and security services. 

ISOS Instructional Video ISOS Training Video

Watch ISOS Training Video

The services provided by International SOS range from simple telephone advice from an expert in the field, referrals to vetted providers, to full-scale medical and security evacuations. The International SOS network of multilingual specialists operates 24 hours a day, 365 days a year from 28 Alarm Centers around the world. So, if you run out of medication in Budapest, need to see a doctor in Beijing, lose a passport in Ghana, or encounter a medical or security crisis anywhere in the world we encourage you to take advantage of this powerful resource.

 

Remember when you are abroad you should always carry the International SOS membership card. It contains the University’s membership number 11BCAS000010 and phone numbers to International SOS alarm centers.  Obtain your card from MU-GAP, 127 McGuffey Hall, or call 513-529-8600, e-mail lifelearn@MiamiOH.edu.

 

Below are some key benefits to membership.

  • Pre-departure preparation: By logging onto the International SOS website (www.internationalsos.com) you and your students can sign up for health and security email alerts and review valuable country-specific information.
  • While abroad: International SOS will help you to locate a qualified health care provider, replace a prescription or simply answer a general medical or security concern.
  • In an emergency: International SOS can ensure you get immediate care whether it requires evacuating you to a center of medical excellence or closely monitoring your condition with local doctors, or evacuating in case of political unrest or disturbances abroad.

 

It is important to note that International SOS is not health insurance. This assistance program benefit provided by Miami University is designed to supplement and enhance your current health insurance with medical and security advice and services. It does not cover individual medical or evacuation expenses. Miami University therefore requires that all travelers on Miami-managed programs have their own medical, evacuation and travel insurance. Any charges incurred by Miami University for International SOS services not covered by existing insurance will be passed onto the individual.

 

Please direct all questions to the ISOS Miami University Authorized Person Cheryl D. Young, MU-GAP Coordinator.

 

Click here to download FAQ for ISOS

 

Click here to download a .pdf of the Miami University ISOS card

Members can call the Alarm Center number on their card for...

Pre-trip Travel Advice

  • Can I take medicine with me to Nigeria?
  • What vaccinations do I need?
  • Food and water safety information
  • What kind of electrical converters do I need?
  • Are there any viruses or health concerns I need to be aware of?

Medical Question or Concern

  • I'm sick, should I see a doctor? Where should I go?
  • Can you refer me to an English speaking doctor?

Medical Emergency

  • I broke my leg!

Safety Concern

  • Is it safe to venture outside of my dorm for coffee?
  • Are all cabs safe in this area?
  • As a woman is it safe for me to explore the city alone at night?

Security Emergency

  • There are rioters outside my hotel/dorm!

Travel Assistance

  • I've been robbed! What should I do?
  • I lost my passport!

 

Members can use International SOS Online Services to…

Sign up for E-Mail Alerts (Medical and Security):
Country Specific Information

 

 

Chartis

Chartis WorldRisk Travel Assist

Miami University provides comprehensive liability insurance covering the University and its employees while conducting workshops or other University programs outside the United States. Included under this policy are general liability, contingent auto liability, employer’s liability, and medically supervised evacuation and repatriation coverage.  Questions about this coverage may be directed to Paul Allen, Director, Business Services.

 

The WorldRisk Travel Assist coverage is for medical and personal (legal, travel, and security) services to assist faculty and staff with emergencies that may arise when abroad. The assistance services are reached through regional "800" numbers from anywhere in the world as detailed on the Travel Assist brochure. Services include:

  • Medical Assistance - hospital admission deposit, medical monitoring, dispatch of a doctor or specialist, emergency medical evacuation, medically supervised repatriation, and repatriation of mortal remains;
  •  Personal Assistance - pre-trip medical referral information, emergency medication, embassy and consular information, lost document assistance, emergency message transmission, emergency cash advance, legal access, translations and interpreters, lost baggage assistance, currency exchange rates, weather information, benefits verification, and claims assistance;
  • Travel Assistance - emergency family travel, transportation to join disabled employees, return of minor children, return of traveling companion, return of vehicle;
  • Security Services - travel security information, security crisis center, contingency political evacuation.

 

This service and coverage is provided to not only employees, but also spouses, children, or other companion(s) when accompanying you while you are on official business for the University and traveling abroad.

 

Click here for more information, and to download card.

 

Preparation

When preparing to travel abroad, you will want to review the resources provided on the MU GAP website, as well as those provided by the institution or conference site.

 

Vaccinations
The Student Health Center on the Oxford Campus will provide vaccinations to faculty and staff when they have an assignment abroad and an immunization is recommended by the Center for Disease Control (CDC.gov). Payment for the vaccinations may be covered by the department or an international program/workshop or grant budget. To qualify for this benefit, the employee must provide documentation to the Student Health Center authorizing a transfer of funds to cover the cost of the vaccinations. Departments should authorize this expense by using the form found at Student Health Center – Forms using this link: http://www.units.MiamiOH.edu/saf/shs/Forms.htm and selecting “Banner Form for Department Charge.”

 

Miami University does not cover the expense for vaccinations for employees for vacation or family members accompanying employees abroad. However, the Student Health Center will provide vaccinations for employees and their families with credit card payment. The Miami University Health Plan does not cover the cost of vaccinations for travel.

 

Medications
It is recommended that for some countries a traveler have certain medications available to them. Generally, these are medications that treat gastrointestinal upset, parasites or malaria. These medications are covered by the Miami University Health Plan and should be secured through your family physician during consultation.

 

A preparation checklist:

  • Need a passport? See the Passport Acceptance Agency at 127 McGuffey Hall, on campus.
  • Verify your passport is valid at least six months post-travel (a requirement in many abroad locations for entry).
  • Apply for a visa if necessary – this can be a lengthy process, don’t wait!
  • Verify necessary medical and health care needs can be met in the abroad location, and in your travel. Use HTH and ISOS resources to verify medical and health care located in the host site, and consult with your personal physician.
  • Verify with your bank to ensure that your cards will work in your abroad location. Develop a financial “Plan B”.
  • Create your own personal Emergency Action Plan (see the Center for Global Education website). We encourage students to do this, it works for faculty and staff also!
  • Leave copies of passport and other important documents (ID cards, credit/debit cards) with a trusted friend or family member at home.
  • Register in the US State Department’s Smart Traveler Enrollment Program (STEP)
  • Alert MU-GAP coordinator of your travel plans and itinerary. MU-GAP will assist you in an emergency, and having your travel and intinerary information before you leave will help us, help you.

 

Documents that should be included as part of your “personal emergency action plan:”

  • Multiple copies of Passport and Visa (where applicable)
  • Emergency Card (with general contact numbers at Miami and onsite information which are destination-specific)
  • Insurance Card/Information
  • Area maps of your destination 
  • Multiple copies of your airline e-ticket, with confirmation and ticket numbers highlighted
  • Special medical needs treatment, if applicable.
  • Power of Attorney (if you are out of the country for a long time)
  • Copy of your driver’s license

 

Other items you should consider:

  • Cell phone (with a chip applicable to your destination), a loaded calling card. Texting function on your cell phone may still work even though your phone service may not operate in certain circumstances such as an earthquake, flooding or political upheaval.
  • ATM/Credit Card, US currency, currency of your host country
  • Emergency/First Aid Kit: A small flashlight, a whistle, a small pocket knife and scissors (not on plane, but in your checked luggage), adhesive bandages, antibiotic ointment, gauze pads, first aid tape, sun block (if applicable), lip ointment, burn cream, aspirin, Benadryl/pain reliever, insect repellent, ample supply of prescription medication (if any), and travel size tissue packets. Some of these items can and should be carried with you when you are out and about. (items will vary by location and personal needs)

 

 

Optional Coverage

Miami University recognizes that everyone has unique travel needs. Miami does not provide or require insurance coverage for: trip cancellation, travel delay, or loss, fire, theft, damage, while traveling.  You will want to review the options provided for this coverage by your home owners insurance, travel agent, or online providers such as:

Insuremytrip.com

Travelguard.com

Squaremouth.com

 

 

Managing Emergencies

Travel Emergency

Most people returning from abroad tell us about the many aspects of their time abroad and report that it was a valuable experience. While most experience a safe and healthy time abroad, some are forced to deal with minor crises like losing their passport, being victim to minor robbery or pick-pockets, or a minor illness or injury. In an unfamiliar environment with communication, cultural barriers and, in some cases, language barriers, a minor crisis may be more difficult to handle. Small emergencies abroad can seem like larger ones due to language and communication barriers, and a lack of familiarity with foreign surroundings or an understanding of the customs and laws of your host country. You may also have a major emergency while abroad, such as a serious illness or injury, traffic accident, natural disaster, or violent crime. Being able to deal with a crisis situation includes understanding your emotions, keeping yourself safe, and coping mechanisms. 

 

 
1.
Remain calm. Take a deep breath. You will need a clear head to focus on your next move.
 
2.
Assess the situation. Get advice from others at the location. Identify the type of emergency situation: Personal or regional.
 
3.
Take action. Exercise good judgment. Follow advice. Consider forms of transportation. If you are alone, try to safety remove yourself from the “danger zone” to a safer environment. In some cases, the US Consulate or Embassy may be the best option.
 
4.
Get in touch. Once you are in a safe and stable location, update others about your situation. Using a method of communication at your ready, get in touch with family/friends and/or MU-GAP.  We can help you assist in finding medical care, transport, legal assistance, etc.
 
5.
Take care of yourself and those traveling with you.
 
6.
Keep trying. If you cannot reach anyone to help, don’t give up. Try alternative methods of communication.
 
7.
Move to a more permanent location, if necessary.
 
8.
Stay in touch.
 
9.
Evaluate and revise your personal emergency action plan as necessary.
 
10.
Keep necessary documentation.

 

 

Resources

  • MU-GAP serves as a resource for students, faculty and staff. The office is located in 127 McGuffey Hall, and staff in this office will follow through to resolution to make sure your questions are answered. Call 513-529-8600 or e-mail MU-GAP@MiamiOH.edu.
  • Miami University Student Health Center. Visit, make an appointment online, or call 513-529-3000.
  • Miami University Student Counseling Service. On-line links to information about a range of mental health conditions.
    Online Gatekeeper Training for Faculty and Staff. Learn how to be an effective gatekeeper/referrer to mental health resources for students who may be experiencing emotional distress. Accomplish this through on-line practice interactions with student avatars in an evidence-based training program. Download flyer with more information.
  • U.S. State Department Resources – Travel.State.Gov
    • Travel information, passport and visa details, and policies for traveling as a U.S. Citizen.
    • Country Specific Information. Information on every country in the world
    • Travel Warnings and Alerts. Important information to review if traveling to a country under warning and alert. For assistance in reviewing these warnings and alerts, please see Cheryl Young.
    • Smart Travel Enrollment Program (STEP) -- The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. You are strongly encouraged to use this resource.
    • Smart Travel iPhone app-- Smart Traveler, the official State Department app for U.S. travelers, invites you to see the world with easy access to frequently updated official country information, travel alerts, travel warnings, maps, U.S. embassy locations, and more.
  • Overseas Security Advisory Council – Global security news and reports
  • Center for Disease Control (CDC)– check to see what vaccinations might be advisable for your travel, and it is recommended that you work with your personal physician in making your decision about medications and vaccinations.

 

 

 

 

 

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